Head of Client Services: Iconic Design and Branding Agency
Location: New York, NY, Hybrid
Our client is an iconic and ever-evolving design and branding agency who provides award-winning brand positioning and product portfolio architecture, identity design and corporate branding, package and private label design, and retail activation services to some of the most beloved brands in the world. They work with well-known and startup consumer brands and beyond, building strategic and visual identities that compel and that last.
The agency seeks a Head of Client Services to lead the Client Services department and set the standard for client partnership. This role owns the health of key client relationships, the performance and development of the Client Services team, and the commercial discipline required to deliver exceptional work profitably. As a member of the agency leadership team, the Head of Client Services will partner with Strategy, Creative, Design, Production, Project Management, Finance and Growth leaders to strengthen the agency’s offering, improve work and advance the business.
Responsibilities:
- Set and execute the vision, priorities and operating standards for Client Services, ensuring consistent, high-quality partnership across every account
- Build indispensable relationships with senior client decision-makers; serve as an executive advisor, anticipate business needs and lead the resolution of complex or high-risk issues
- Own portfolio health, including client satisfaction, retention, organic growth, scope clarity, revenue forecasting, profitability and commercial accountability
- Lead, coach and develop the Client Services team; define roles and expectations, strengthen strategic and financial capabilities, plan succession and hold leaders accountable for performance
- Partner across disciplines to shape briefs, teams, workplans and delivery approaches that produce strategically sound, creatively strong and operationally achievable work
- Direct account and resource planning across the department, aligning the right talent to client needs while balancing utilization, team capacity, development and scalable growth
- Contribute to agency growth and evolution by supporting new business, refining services and tools, identifying process improvements and representing the agency as a senior brand leader
Requirements:
- 12+ years of progressive client leadership experience in a branding, design, creative or integrated agency environment, including oversight of complex, multi-workstream accounts
- Significant experience leading and developing senior client service professionals and building accountable, collaborative, high-performing teams
-A strong record of earning trusted relationships with executive-level clients and expanding business through strategic counsel, excellent delivery and commercial insight
-Deep understanding of brand strategy, identity and experience, creative development, production and the agency workflow required to bring integrated brand programs to market
-Demonstrated command of scopes, staffing plans, budgets, forecasts, utilization and profitability, with the judgment to balance client, team and agency needs
-Exceptional communication, facilitation and presentation skills, with a calm, direct and solutions-oriented approach to decisions, feedback and conflict
Apply Now
Send your resume to jodi@trurecruitment.com.