Senior Client Manager: Iconic Design and Branding Agency
Location: New York, NY, Hybrid
Our client is an iconic and ever-evolving design and branding agency who provides award-winning brand positioning and product portfolio architecture, identity design and corporate branding, package and private label design, and retail activation services to some of the most beloved brands in the world. They work with well-known and startup consumer brands and beyond, building strategic and visual identities that compel and that last.
The agency seeks a Senior Client Manager at the NY office to lead the day-to-day management of larger or more complex client businesses and multiple concurrent initiatives. The ideal candidate will connect client objectives to strong strategic and creative outcomes, maintain account and project health, and help identify opportunities to deepen relationships and grow the business.
Responsibilities:
- Own day-to-day senior client relationships, serving as a trusted advisor and the primary connection across client, strategy, creative, production, and program management teams
-Lead engagements from briefing through implementation, translating business objectives, client feedback, and strategic direction into clear briefs, decisions, timelines, and next steps
-Provide a well-informed point of view on brand strategy, audiences, category dynamics, culture, trends, and competitive context to strengthen client recommendations and creative work
-Partner with creative and strategy leaders to assess the readiness and quality of work, shape compelling presentations, and ensure solutions remain aligned to the brief and brand strategy
-Manage account and project health, including scopes, proposals, budgets, forecasts, staffing needs, profitability, billing, reconciliations, receivables, and out-of-scope requests, in partnership with Program Management and Finance
-Anticipate risks, resolve issues early, and lead clear, constructive conversations that protect the client relationship, the work, the team, and agency’s commercial interests
-Strengthen client partnerships and support organic growth by identifying unmet needs, developing opportunities, contributing to proposals and pitches, and mentoring Client Services team members
Requirements:
- 5+ years of client services, account management, or related experience, including ownership of complex, multiworkstream accounts in a branding, design, advertising, or creative agency environment
-Demonstrated ability to build trusted client relationships, provide strategic consultation, and present recommendations and creative work with confidence and clarity
-Strong understanding of brand strategy and the creative development process, from discovery and briefing through production and implementation
-Working knowledge of scoping, budgeting, forecasting, utilization, profitability, billing, and overall account health
-Exceptional written and verbal communication, organization, judgment, and attention to detail, with the ability to prioritize and lead multiple initiatives in a fast-paced environment
-Experience coaching junior team members and collaborating across disciplines; a bachelor's degree or equivalent relevant experience is preferred
Apply Now
Send your resume to jodi@trurecruitment.com.